Frequently asked questions
If your question is not here, please get in touch and we'll answer it directly.
The making process
How long will my order take?+
I need it sooner than 4-6 weeks - is that possible?+
What's a resin proof, and how does it work?+
Customisation
What gold carats are available?+
Can I customise my ring?+
Can I order something that isn't on the site?+
Materials
What metals do you use?+
Do you offer lab-grown diamonds?+
Are your diamonds ethically sourced?+
Sizing
How do I find my ring size?+
What if my ring doesn't fit when it arrives?+
Payment
How do I pay?+
Delivery
How will my order be delivered?+
Do you ship internationally?+
Changes, cancellations & returns
Can I make changes once my order is placed?+
Can I cancel my order?+
Can I return my piece?+
Still have a question? Please get in touch.
Get in touch